Post by account_disabled on Mar 5, 2024 3:49:15 GMT
For decades, feedback has been part of the workplace as an indispensable tool for performance evaluation and continuous improvement. However, according to a Gallup study , 26% of employees consider that these comments do not help them . Likewise, today, many studies are beginning to question whether this classic feedback is as efficient as previously believed, and a new approach is emerging : feedforward . In this new way of giving feedback, the information takes the form of a suggestion for the future and is not presented as a criticism of past action, as is the case with feedback , a concept created in 1940 by Norbert Wiener. Thus, to prevent a communication from being seen as a punishment or reprimand, Marshal Goldsmith proposed feedforward as a new, more positive and efficient feedback model .
CTA Post What does “feedforward” mean? The feedforward focuses on making proposals to improve for the future based on an analysis and exchange of points of view . In the words of its promoter, "feedforward is a powerful tool that helps us focus on the future and propels us forward. It allows us to imagine success and receive valuable ideas from those around us." That is, this feedback anticipates the worker's performance , since it tells him how to approach Europe Mobile Number List his next tasks so that they meet the set objectives. Ultimately, it is about encouraging the employee to do things right in the future, instead of proving that he was wrong. Go from “should have done” to “could do”. Difference between feedforward and feedback Don't you see the differences between feedforward and feedback ? Let's see it from a practical example: Imagine that you work in technical support for a company and you have had to implement a new computer program.
In the case of feedback , in the following performance evaluation, your superior values the effort made to install the system in each computer station in the office. However, he also tells you that, for your part, there has been a lack of communication with the rest of the workers, especially when explaining how the tool works. However, what would happen if your company opted for feedforward ? In that case, before the execution of the project, your superior would meet with you to assess the situation and foresee the actions that will be necessary . Thus, to speed up the installation of the program on computers, it will free you from other functions that limit your mobility. Furthermore, to facilitate the training of colleagues, you will consider it appropriate to provide one day of training to each department. In this way, not only are the deviations or errors that occurred in the first example avoided. Also, continuous improvement is approached from a positive point of view , without criticism that could affect the motivation or security of the staff. Therefore, feedback and feedforward differ in the following characteristics.